Refund policy

NuBuro Return Policy

NuBuro Returns

We want you to love your workspace. We want you to love NuBuro.

Most items may be returned within 14 days of delivery, subject to the conditions below.

Return Eligibility

To be eligible for return:

• The return request must be submitted within 14 days of delivery.

• Although we understand that keeping the original packaging is not always practical, we ask that customers return the product in its original packaging whenever possible. Original packaging is not required for a return. 

• Whether the original packaging or another suitable box is used, the product must be securely packaged, and the package must be fully closed and securely taped before the scheduled carrier pickup.

• All returns must be authorized by a NuBuro customer service representative before being sent back. This allows us to collect valuable customer feedback and ensure the product is returned to the correct NuBuro distribution center.

Exchanges

Exchange requests must be submitted within 14 days of delivery.

All exchanges must be authorized by a NuBuro customer service representative before the product is sent back. This allows us to collect valuable customer feedback and ensure the product is returned to the correct NuBuro distribution center.

Eligible products may be exchanged for another colour, size, or NuBuro product, subject to availability.

Once the original product has been received and inspected at our distribution center, we will arrange delivery of the approved replacement product.

If the replacement product is more expensive, the customer will be responsible for paying the price difference before the replacement is shipped. If the replacement product is less expensive, the difference will be refunded to the original payment method within 5-10 business days following the inspection of the returned product.

If the requested replacement product is unavailable, the customer may select another eligible product or receive a refund to the original method of payment.

Delivery times for the replacement products may vary depending on product availability and the customer's location.

Return Shipping and Fees

NuBuro will provide return instructions and arrange for our carrier to pick up the approved returns. Please do not send any products back before receiving authorization and return instructions from our customer service team.

Customers will not be charged a return shipping fee, and no restocking fee will apply.

Refunds

Once the returned item is received and inspected by our team at our distribution center, refunds will be processed within 5–10 business days to the original method of payment.

Damaged or Incorrect Items

If your item arrives damaged or if there was an error on our end, please contact us within 48 hours of delivery with photos. In these cases, NuBuro will cover return shipping costs and provide a full resolution at no expense to the customer.

For all inquiries, please contact info@nuburo.ca prior to sending any items back.